After you complete your order and payment [done via chatbot], we will ask for your dodo code or provide you one to pickup. This code can be obtained and entered at the Airport at the south of your game. You need to have it unlocked by playing for a few days.
Once someone flys over, the items are dropped then picked up by you off the floor! If it requires multiple trips that is okay. You will get everything you ordered no matter how many trips it requires.
Our villagers for sale are in the moving out the status, meaning if you have space and you talk to them, they will ask to move to your island.
You will need an empty plot. If you don't have 10 villagers yet. You will need to progress until you have built a campsite then invited the first villager to stay with you. After doing this, Tom Nook will eventually give you the option to "Sell some Land". When you choose this option, he will hand you a housing kit which turns into an empty plot when you place it. Be mindful that if you leave an empty plot overnight, it will usually get filled automatically by a random villager!
If you have 10 villagers already, you will need to kick one of them out to make room. This is random but there are methods which you can do to force a villager to want to leave. After a villager has asked to move out, they will be packing for one day, then the next day the plot will be empty and available. During this day, you can buy and receive villagers who are moving out from our island.
You select what you want to buy and add it to your shopping cart. You can pick anything as long as you have the game Animal Crossing New Horizons on the Nintendo Switch with a Online Subscription.
After choosing what you want to get, you need to go to your cart page to checkout. Click "I Understand the Delivery Instructions" then click "Check Out" on the cart page.
You will be asked for shipping information such as address and country. This is a part of the website and cannot be removed. We are not shipping any physical products so you don't need to provide a real address if you don't want to. Make sure your e-mail address is correct for your order confirmation! It's recommended to "log in" if you have made a previous order so you earn our loyalty points and get notified about new products and sales.
Once you've entered your details it will one last time ask you to "continue to confirm your order". After clicking that button you are presented with Payment Information. Choose one then Click "Confirm Order" to finalise your order then wait for the page to finish loading.
The final screen will show you the Order Number, order contents, and total price in USD. You need these three pieces of information needed to complete payment for your order. Stay on this page and click the Chat Icon in the bottom right. If you accidentally navigate away from this page, you will receive an e-mail with the information as well.
Once you are in the chat, you ill be greeted with some options. Select "New Order [Unpaid]" to get the Payment instructions. After successfully completing the payment. An operator will ask you for your dodo code or provide you theirs to pick up your purchase. If we are closed during that time, the chatbot will let you know and we will message you as soon as we are open.
We open everyday from 10am to 9pm GMT+7 / UTC+7. To put this into prospective, that's 9PM to 10AM EST. We often work one or two hours earlier/later as we understand that it may be hard for some customers to reach us in those timeframes.
No. You can change the contents of your order if you no longer need them, but we do not issue refunds if you order and pay when we are closed. See our refund policy.
You can go to sleep and message us as soon as you wake up for delivery, we will most likely be operating then. If you pay via the chatbot while we are closed, you will be high-priority compared to having not paid.
Yes we do via e-mail. It's not automatic and you are required to login to Paypal and manually send the payment to an e-mail address. The information is provided by the chatbot.
If you purchased from us in the past - you would have been forced to create an account, therefore you have one. Simply use the same email address. If you have forgotten the password, you can use the forgot password feature and it should send a email to you.
If you'd like to earn treasure miles, you should create an account while checking out. Please use the same e-mail address to make sure the points accumulate on the same account.
Treasure miles are our loyalty program. You get 1 treasure mile for every $1 USD you spend in our store. You can convert these treasure miles into coupons to use for the store. To see how many points you need to redeem coupons or $ value. Click the purple icon with 3 stars on the website. Bottom Left on mobile and top right for computers. It takes awhile to load to please wait for the site to load completely. You will need to login with the same e-mail address.
We don't take any credit/debit card information in over chat, we create a securely encrypted webpage via Stripe Payments to process your payment. It would be the same as paying via the website directly.
Please send a us a message via Chat with a statement of how you plan to obtain the items to sell along with information about yourself such as your timezone, availability, previous ACNH seller experience, and anything else you think is relevant.
No we will not